General
* We Won't Be Beaten on Price!
We believe we offer the best pricing in Australia. We achieve this through improved manufacturing techniques, effectively sourcing materials and efficient internal systems that prevent re-work; we then pass these saving on to you, our valued clients!
If you find a cheaper price within Australia, simply show us the complete written quote as you received it, and we'll beat it! The product quoted must be exactly the same and must be available within the same time frame.
Are samples available?
Yes. Samples of almost all of our products are available to assist you in choosing the right type of product. Please speak to one of our sales representatives should you wish to organize a sample.
Do you sell to the public?
Yes. We also have distribution program for qualified resellers or distributors.
How are the mats shipped? What is the cost?
The carrier and cost vary depending upon the destination, volumes and time requirements. Mats are usually shipped via Australia Post or via courier. Our sales representatives can provide you with an estimate of shipping costs. We ship both nationally and internationally.
How do I order a mat?
Fill out the website contact us form or contact one of our sales representatives via phone on 1800 300 311, email or fax. If you require a customised product, then we will require your artwork in the correct format, click here to see our artwork requirements.
Do you provide custom sizes?
Yes, on most of our products. See our indivdual product pages to see if custom sizes are available.
Is a catalog available?
We are hoping to have individual product PDF’s available shortly. In the meantime, please call and speak to one of our sales representatives and we will help you find a creative solution for your business.
Where can I get pricing?
Contact our sales representatives for a quote. Pricing varies according to the individual product. Volume discounts available.
Who is Identity Matters?
Click here to find out about Identity Matters
Logo Mats
Are your logo mats warranted?
Our warranty is simple: Our mats are unconditionally guaranteed against manufacturer's defects.
Can I return a logo mat?
If you receive a product in error or there is a defect, please call us and we will give you return instructions. Custom logo or custom cut products are not returnable. They are custom and unique for you. It is critical that all steps are taken to prevent a disappointment. We always recommend getting a sample if available.
How do I order a logo mat?
You can call us and we’ll walk you through the process. Alternatively, you can email us a brief, start with the contact us page or send through a fax or email and telling us what you want and attach your logo. It’s easier than you think.
How do I select which mat is best?
There are a number of considerations: purpose, indoor or outdoor, logo vs non-logo, cost, number of colors, etc… that go into the decision process. We recommend you call us at 1800-300-311 for assistance or browse online.
For a comparison of the different types of Logo Mats, refer to our comparisons of logo mats page.
How long does it usually take to get a logo mat?
This may vary depending on the product. We have some mats that we can ship within 24 hours and some that can take 4-5 weeks to complete. The average is around 2-3 weeks. Rush options are available for many products. It is best to check the lead times when placing your enquiry.